If you are interested in the statistics on online versus in-store shopping, you are in luck! Several recent studies have shown that more people are choosing to purchase their products online than ever before. These stats show that while shopping online may be more convenient, a majority of consumers still prefer to make their purchases in physical stores. It is estimated that nearly 40 percent of consumers make purchases every week at a store. That figure is significantly higher than the 27 percent of consumers who shop online.
However, there are some important things to keep in mind. One of these statistics is delivery times. Some buyers need to get their orders as quickly as possible. Others are dissatisfied with the quality of delivery. Another controversial topic is mistakes in ordering. Another reason is that online stores may not be meeting customer expectations. Online stores may be able to offer various modes of interaction and support online to decrease order errors, but a lot of people still prefer to shop in-store.
In 2019, 34% of Britons said they preferred shopping online. However, this percentage is expected to decrease even further over the next few years. By 2021, 2.14 billion people will shop online. In other words, ecommerce will account for 27% of total retail sales. This trend is expected to continue. By the year 2022, it is projected that ecommerce will make up 25.3% of global retail sales.